Frequently Asked Questions
This page has been put together in order to address some of your queries or concerns based on some of the most popular questions we get asked on a daily basis. Should you not find what your looking for, By all means feel free to give us a call on the numbers listed above and we will be more than happy to help.
1. How do I book?
The preferred method is by telephoning us, alternatively, you can send an email. All of which can be found on the contact details page.
2. How much notice do I need to give for a booking?
You can book anytime between 7:00am & 7:00pm 7 days a week, however, bookings get very busy so please book as early as possible to avoid disappointment. Alternatively, you can contact us on the day as we may have availability. We also offer a late night collection 7pm available at an extra £35.The telephone number is 07838163196 for telephone calls only. This line will not not accept text messages
Late night collection and overnight hire are also available on request with all bouncy castle hires in Leeds, bouncy castle hire Wakefield, Bouncy castle Hire York and Bouncy castle hire across the entire UK.
3. How much does it cost?
Please see the inflatable's list in the various sections on the left-hand side of our website. all items vary in price but are clearly displayed on our website. This is due to the different purchase costs and varying degrees of wear and tear that is likely to occur.
Please be aware that all bookings are subject to a minimum booking fee. These fees are as follows:
- Minimum Booking Fee (Excluding delivery & extra's) Oct, Nov, Dec, Jan, Feb, Mar, Apr is £99+vat
- Minimum Booking Fee (Excluding delivery & extra's) May, Jun, Jul, Aug, Sept is £159.99+vat
- Please be aware that your booking may be rejected if it does not meet our minimum booking requirement.
4. What do the prices include?
All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please contact us for delivery rates). You will also receive everything needed to inflate the castle, which will be carried out by us at no extra charge. This includes a blower, extension cable, set up, inflation and collection. No Hidden Extras.
5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.
6. How long do I get the equipment for?
For both home addresses and venue bookings, hire periods are generally up to 6 hours within the standard price. Additional time can easily be added at a small extra cost if required. Please note that during the busy summer season, items may remain with you for a longer period, as our delivery teams manage their packed schedules.
Venue bookings are also generally up to 6 hours without additional costs, although we understand that specific venues may have particular delivery and collection timings due to access restrictions.
For those planning events that run later into the night, we offer late-night and overnight hires. These options are available at an additional cost in addition to extra hours due to the non-profitable PL Insurance premium associated with late night and overnight bookings.
For large scale events that go on all day long or multiple days, please speak to us about your timings upon booking or obtaining a quote.
Please keep in mind that all deliveries and collections should ideally have a 2-hour flexibility window to account for any unforeseen circumstances, such as traffic, that might impact your booking. We strongly recommend this to ensure everything runs as smoothly as possible.
7. Do you hire overnight or offer late night hire?
Yes, overnight hire is fine, simply click yes when completing the booking form online or mention it to me when ordering over the phone. Please feel free to Contact us using the contact us tab at the top of the page. We also offer a late night collection 7pm available at an extra £35. If a time greater then 7pm is selected, we will add the £35 charge on for you which will be noticeable in the confirmations.
8. Do I have to pay a deposit?
No deposit is required for any of our items ensuring that we are the most trusted company to supply bouncy castle hire Leeds, bouncy castle hire Wakefield, Bouncy castle hire Huddersfield, Bouncy castle hire York and the rest of the UK
9. How do I pay?
Payment can be made in many forms as follows;
Bacs/ Balance Transfer: Bacs, & balance transfers are accepted providing payment is received no less than 48hrs in advance of the event. Please contact us or request an invoice for full payment details.
Cards: We do not accept credit cards over the phone via a terminal.
Invoice & Purchase orders: We are aware that some local authorities are bound by strict invoicing/ purchase order systems so please contact us to discuss your requirements. We will be able to help.
Cash: Cash payment on delivery is acceptable if necessary but bacs is our preferred method & cash is discouraged.
Please note: We do not offer credit under any circumstances unless previously arranged. All invoice work is to be paid prior to our arrival or cash will be expected on delivery should payment not have been made prior to our arrival. Please ensure remittance is sent in line with the directions on the invoice. We do not have an accounts department and as such, payment chasing is very difficult and time consuming. As such, All late payments will be charged at 10% extra, starting the day after the event date and will rise weekly until settled. - Please see https://www.fun-bounce.co.uk/pages/terms-and-conditions-general
10. What if I need to cancel?
You can cancel at any time, all we ask is that you give us as much notice as possible to save unnecessary loading etc. Please take a look at our cancellation policy to check if you'll incur a charge for cancelling. Most of our jobs attract a cancellation fee. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, there is a 14 day cooling off period, However, Our contracts are time and date sensitive and as such are subject to force majeure, which still attracts a cancellation fee.
11. What if it rains or is windy?
We at Funbounce have a unique rain policy in that if your brave enough to have it then were brave enough to deliver it as who are we to cancel your party!! However, it is advised that castles are switched off in adverse & wet conditions due to safety reasons as described in our health & safety section located at the top of this page.
Most of our inflatables are fitted with a rain cover, however, this cannot guarantee 100% rain protection due to the nature of the inflatables. when an inflatable bounces around the roof is bound to move around and rain will leak in slightly.
Also it is a brief rain/ shower cover and not designed to be in use in torrential downpours, especially given that the back and front of the inflatable has at least a 12ft hole in the front : ) Please bear this in mind when selecting an inflatable.
Please bear in mind that all our items are weather sensitive. Inflatables being more sensitive than most. Our policy is that we will turn up regardless of the weather conditions and install the equipment as agreed, However safety is paramount and although items may be installed they may not be suitable for use during some conditions such as wind, rain and other potentially dangerous factors. We will not compromise on safety and our decision is final, regardless of the loss of revenue or expense on your part. Please see Terms and conditions for further details.
Please remember that inflatables shall not be used in wind conditions above 24mph and in wet conditions. The hirer will remain responsible for suitable action to be taken to avoid injury unless our staff has been provided to assist at an additional cost.
The Beaufort scale of wind force has been listed below to assist with your decisions. Please print a copy of this for use with an Anemometer on the day. If you don't have one, please let us know in advance and we will be happy to provide one on the day for you free of charge. After all safety is paramount!
Please remember that In addition to this there must be 1 dedicated supervisor per entrance and exit of an inflatable. There must also be a supervisor at the top of the steps for all inflatable slides.
CLICK HERE TO VISIT OUR DEDICATED WEATHER SAFETY PAGE
12. Can the bouncy castle be set up on a slope?
It is advised that bouncy castles should be set up on as even ground as possible, However slight slopes may be possible subject to us an adequate description of the site beforehand, you will need to discuss this prior to the booking.
13. How long does it take to set up/inflate/deflate/pack up the inflatable?
The average bouncy castles take approx. 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire. Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for ay external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.
14. How much space is needed?
Each piece of entertainment has its own special requirements in terms of space, which is clearly displayed on each of the items pages. Simply click on the item you like the look of and you will be re-directed to all the information you would ever need.
15. Will the inflatable damage my grass?
All inflatables must not be erected on recently treated grass as the chemical will damage the inflatables and potentially ruin the grassed area too. Please also be aware that grassed areas will become discoloured very quickly after inflation due to lack of sunlight and PVC reaction. This can occur after as quickly as 12 hours after delivery and the effect will last for upto 12 weeks. This is completely normal.
16. Why are your prices listed as FROM before the £ sign on your website?
This is done to avoid confusion, the price of certain entertainment varies depending on mainly the location and date of the hire, if it requires staffing, generators, 3rd party hire equipment or the number of days required, Therefore the price listed is the base price and varies based on all of these factors, However in 99% of these cases, the price is the price so don’t panic. Besides, all of these factors will be explained and a price given prior to you placing a booking with us.
17. What is included in the standard price?
All of the equipment needed for the safe operation of the rental and set up of that equipment on site, this includes an electric fan for inflatable games and electric power cable for other electronic entertainment. PLEASE NOTE: Should you not have a normal power supply available within 75ft of an electronic or inflatable item, you may be required to hire a generator, these can be found in our generator hire section by clicking on the generator link to the left hand side of this page.
Some items are of a high power consumption & requires 2x 240v 13amp outlets on its own 32 amp ring main for reliability. Items may work on less power but 100% uptime is not guaranteed. Please contact us if you have any concerns & please make sure you read and understand each items power requirements in full to avoid disappointment.
18. Do you have insurance cover?
Yes, We carry 5 million pounds public liability & 5 million pound product liability insurance, However every organisation will require a different level of cover so please feel free to download our insurance policy which can be found by clicking the health & safety tab at the top of this page or for further explanation please feel free to speak to one of our event coordinators. Should you wish to take additional insurance to cover any gaps between our insurance and yours. We recommend FLM insurance service who specialise in bouncy castle & events insurance... Please
CLICK HERE for details. Larger insurance
polices are available on request.
19. What length of time do I get the rental for?
Unless supervision is needed from ourselves, You can select time of delivery and collection, subject to availability. But please note the earlier your hire is booked the better chance you have of getting the desired time slot.
When booking our services you will notice that our standard delivery and collection terms state; Delivery can be expected anytime from 7am in the morning until 12noon and collections are to be expected anytime from 5pm until 12 midnight, This allows us to keep our price low and run a reliable service, However we do appreciate that different events require a different level of diversity and as such you can book specific time slots if required. Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for ay external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.
20. Can I expect you to arrive on time?
Our team of van drivers is assigned a schedule at the beginning of each day with your requested delivery time. Every driver has ample time to make all of their deliveries in a day. As always, there may be unforeseen circumstances or delays, but time is usually left between deliveries, to account for these incidents and we have spare staff in our warehouse of the day of your hire with a mobile vehicle specifically designed to rectify incidents so don’t panic.
When booking our services you will notice that our standard delivery and collection terms state; Delivery can be expected anytime from 7am in the morning right up until your party start time and collections are to be expected anytime from your event finish time right up until 2am (although unlikely), This allows us to keep our price low and run a reliable service, However we do appreciate that different events require a different level of diversity and as such you can book specific time slots if required. Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for ay external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.
21. Will you send me a confirmation of booking?
All bookings made with Funbounce entertainments will be entered into our hi-tech booking system “Funbounce 1” which allows us to confirm any booking in an instant. This process allows you check the details of your booking and ensure everything is correct. This is done strictly on email, again to keep our running cost down and our prices very competitive. As we deal with a large volume of bookings and calls per day confirmations are often difficult to carry out by paper, fax, post or telephone.
22. Are we VAT registered?
Yes, we are a UK Ltd company registered for VAT. The company name is THE BOUNCY CASTLE OUTLET LTD. Funbounce entertainments is a trading name of THE BOUNCY CASTLE OUTLET LTD (Company number 08415281) - Vat Registration number: 260860213, Registered office, Unit 8 Topcliffe mill, Topcliffe Lane, Morley, Leeds, LS27 0HL. ALL PRICES ON THE WEBSITE ARE SUBJECT TO VAT
23. How much notice do I need to give you for a booking?
You can book anytime. However, bookings get very busy so please book as early as possible to avoid disappointment. The sooner you book, the more likely the castle is to be available on your preferred hire date. We have a fully manned office from 8am to 5pm Monday to Friday.
24. What if it rains?
Most of our castles have built-in shower covers so can still be used in showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons. We operate a 24/7 policy and if you’re brave enough to have it, were brave enough to bring it. Cancellations due to bad weather still fall under our cancellation policy which can be found by clicking the cancellations tab at the top of this page.
25. Can you set up on concrete/driveways/gravel/decking/ Flags/ Block paving?
We can set up our castles/obstacle course/slide/sumo suits and any other hire items on hard standing but we must be advised of this at the time of booking to ensure we bring the correct anchorage. In some circumstances, we use a simple raw bolt drill tool to secure the bolts in place so that the castle/ inflatable remains completely safe all day.
Please note this is not possible on the ground such as block paving, Flags, and surfaces such as block paving as the bolting will only bolt the inflatable to the single flag or block we drill to and result in the majorally insufficient anchorage. Each anchor point must be able to withstand 167kg by law, with mots inflatables featuring between 6 and 30 anchor points. In these situations, we will require several 1,000 litre water bails or several 1 Tonne builders sandbags as ballast delivered to site in advance. Please call us to discuss your requirements and this is a major safety concern.
If you're unsure about this, please contact us asap. BOLTS WILL NOT BE FILLED IN. Please ensure you have the correct mastic to suit your service. If you have, our staff will be happy to help.
26. Can the bouncy castle be set up on a slope?
Yes, this is possible. However please let us know prior to our arrival to discuss the slope, certain slopes may be too steep for certain items so please advise us at the time of booking to avoid disappointment.
27. Obstructions.
Please make sure all dog do, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited. At busy times we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.
28. Can you deliver with no side entrance and take castle through the house?
Most of our items can fit through standard doors so this shouldn't be a problem, However, some of our inflatables are huge and will require a proper entrance so please advise us of your access type at the time of booking to avoid disappointment on the day.
Bouncy castles are often bigger and heavier than most people expect and use large sack trucks to move them. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed..sometimes on your carpet so please bear this in mind as we cannot be responsible for any damages should they occur due to the castle being wet or general damage from the castle being taken through your house, always check with us on booking that the inflatable you have chosen will fit through a doorway. Accidents do happen and we can not be held responsible for this when we are expected to take outdoor equipment through someones home.
29. Do you supply safety instructions?
We provide detailed safety instructions in our safety section of the website. We also supply sample risk assessments and method statements for you to use as you see fit, along with many other safety documentation.
30. Is there an age limit for children using the inflatables?
Yes, all our castles will have specific age specifications which can be found by clicking on each individual item and reading the specification box. In addition to this there must be 1 dedicated supervisor per entrance and exit of an inflatable. There must also be a supervisor at the top of the steps for all inflatable slides.
31. Are your castles safety tested?
Yes, All our inflatables are tested annually by a competent person as required by law. The brand we choose for testing is Betterbounce and not the Pipa brand. Whilst we do not participate in the Pipa Scheme directly due to it not encompassing our entire entertainment stock. Pipa tested inflatables are available from £200+vat per item should they be required at your event. Please contact us for details.
32. What happens with regards to trailing cables?
All cables are 240v blue commando plugs that are water resistant, however, due to the nature of our work it is very impractical to cover the cables up and in some cases, this can lead to overheating. As such we do not cover or tape down any cables. If you have any concerns over this, please let us know at least 7 days in advance of the booking and make sure your concerns are clearly displayed in the customer notes.
33. What about liquids such as foam, bubbles and other solutions?
34. Who is liable for the safeguard of the equipment?
All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 2am due to the high volume of work we undertake. Remember all theft from the property is the responsibility of the customer/ hirer, not our company. Please remember that In addition to this there must be 1 dedicated supervisor per entrance and exit of an inflatable. There must also be a supervisor at the top of the steps for all inflatable slides.
35. CYBERCRIME ALERT: Bank Details
Cybercrime is on the increase and is affecting hundreds of thousands of people on a regular basis. Our bank account details have been the same since 2011 will not change during the course of a transaction. If you receive any notification of a change of bank account details purporting to come from us, please disregard this and contact us directly for further advice using contact details you already have for us NOT details in the communication or sent. Cyber Crime professionals will always be one step ahead so please think logically and follow the advice given by the police and fraud UK before entering into business with our company. Our company will not be liable if you transfer money meant for us to an incorrect account.
36. Are facepaints allowed?
Facepaints are 100% banned unless you can guarantee the brand is Snazaroo. All other brands react with the PVC & cause severe staining and PVC burns.
37. Dress Code.
Due to the ever-changing workload of our entertainment staff throughout the day, it has been difficult choosing an appropriate uniform. When we work for entertainment agencies they often prefer us to use unmarked vehicles and clothing, when we work for corporate functions were often requested to wear their corporate dress code to match other suppliers, outdoor events are usually hi-viz provided by the organiser and there is a whole host of other dress codes varying massively from wedding factions to private parties. As such, we now request that all clients inform us of what dress code they require if its a sensitive issue or we will select an appropriate code for you.
38. Do Bouncy Castles explode?
NO Bouncy castles 100% do not explode.
The inflatable that exploded on the news was an inflatable trampoline and NOT a bouncy castle. The fear at the moment is coming from a complete lack of understanding of the difference between a bouncy castle and sealed trampoline.
The trampoline was a pressurised unit that was inflated to a ridiculously high pressure of around 150psi to be able to fire children into the air. Bouncy castles are completely different and do not run in the same way at all. They are soft in nature and have constant cool air leakage through the sewing seams.
A bouncy castle runs from a constant air source at only 0.1psi which is 300x less than a child's bicycle tyre for example and therefore 100% impossible to explode.
I understand the panic hype from the media portraying a bad light of inflatables and tarnishing the industry with the same brush but the Sun, Telegraph, ITV, Channel 4, The Mirror, Sky news, Harlow Police have all retracted previous statements about bouncy castles and now ensure they are perfectly safe.
39, Do you provide staffing/ Supervision?
Yes we are able to provide staff. Our staff can be there to supervise equipment supplied ourselves or third party companies (Providing full training is given), crowd control, Bursary roles, safety supervision and much much more but please note our staff cannot be responsible for more than 1 task at a time
Please bear in mind staffing does come with its own inherent reliability issues. When booking STAFF please ensure our staff is a luxury and not a necessity & NOT the only staff on the day. Our staff are merely an extra to facilitate your own staff. In the event that our own staff are unwell or unable to attend the event for any reason, No compensation will be offered or awarded for lack of attendance other than a refund of that particular staffing fee paid. Funbounce will not be held liable for any knock on effects and Do not rely solely on our staff under any circumstances
Please note that in all cases a minimum of 2 dedicated supervisors will be required to operate any items hired by yourselves. Please contact us if you are unsure and require exact staff numbers required in relation to the items you hired and we can offer as much advice as you like.
